Regulations, terms & privacy policy

General:

Parts of this website (hereinafter: the “Website”) and these Terms and Conditions are written in masculine form for convenience only, but apply equally to all genders.

• The Website is owned and operated by A.L.B. Motel Aviv Ltd. (hereinafter: the “Company”). The Website provides information about the Company’s hotels, services, prices, special offers, and more. It also enables users to book vacation packages online, subject to the terms detailed on the Website.
• Booking vacation packages (hereinafter: the “Services”) through the Website shall be made as outlined below. It is clarified that placing an order via the Website constitutes a binding transaction, equivalent to booking through any other method with the Company’s Reservations or Internet Department.
• Guests are obligated to maintain the integrity and condition of hotel property, including items found in rooms and public areas. Guests must inspect equipment before use.
• In case of damage and/or loss of equipment, the guest will be charged for the full value of the damage, without the need for further proof.
• Reservations are not binding until a confirmation is received from the Company.
• Online bookings via the Website will be considered “distance sales” only if they meet the criteria set out in the Israeli Consumer Protection Law, 1981.
• The Website is intended for individual customers only and not for group bookings. The Company reserves the right to decline any booking request at its sole discretion without explanation, and the user will have no claim in this matter.
• For clarity: an infant is defined as a child up to 2 years of age, and a child is defined as one aged 2–12.
• Prices shown on the Website are in New Israeli Shekels and do not include VAT, in accordance with the VAT exemption applicable in Eilat.

2. 2. Website Usage Terms:

2.1 Any person using the Website and/or purchasing services through it (hereinafter: the “User”) confirms that they have read, understood, and agreed to these Terms and Conditions. The User waives any claim or demand, directly or indirectly, against the Company, the Website, its operators, owners, managers, employees, or representatives. For clarifications, please contact: +972-53-5993143

2.2 Use of the Website is permitted solely for booking or receiving information. Any other use—including copying images, content, or information—is strictly prohibited without prior written consent from the Motel’s management. Unauthorized use constitutes a violation of copyright and other applicable laws.

2.3 During booking, users will be required to enter a valid credit card for security purposes only (unless full prepayment is required for non-refundable packages). Payment will be collected upon arrival or departure, at the management’s discretion.

2.4 The Company is not responsible for the content or accuracy of third-party information published on the Website, and users will not have any claim regarding such content.

2.5 All images on the Website are for illustration purposes only. Actual appearances may vary due to display differences.

2.6 The Website may contain links to third-party websites (hereinafter: “Linked Sites”) for user convenience only. The Company is not responsible for the content, legality, or availability of these Linked Sites. Any access is at the User’s sole responsibility. Written permission from the Company is required to link or display this Website on another site.

2.7 The Company may, at any time and without prior notice, modify the Website, its structure, content, and these Terms. Changes take effect from the moment of publication unless stated otherwise.

2.8 The Company, its owners, managers, employees, or representatives shall not be liable for the Website’s server or potential harm (e.g., viruses) caused to a User’s device. The Company does its best to prevent such issues but cannot guarantee complete protection.

2.9 The Company is not liable for damages resulting from delays, failures, or issues related to use of the Website or booking services.

2.10 The Company is not responsible for illegal activity conducted by users or any third party beyond its control.

2.11 The Company reserves the right to deny or terminate access to any part of the Website without prior notice. Users will not have any claim or demand regarding such actions.

2.12 Any dispute regarding these Terms or the Website will be resolved under Israeli law, in the competent courts of Eilat only.

3. 3. Purchaser Information:

3.1 Users purchasing services must provide all required personal details as prompted by the Website and as required by law.

3.2 The Company is not responsible if the purchase information is not properly received by the system, or due to any technical issue preventing completion of the purchase.

3.3 The Website’s owners, operators, managers, or employees will not be responsible for user errors in entering booking details, including selection of vacation packages, dates, number of guests, meals, or other services.

3.4 Providing false information is a criminal offense. The Company reserves the right to pursue legal action and damages against users who submit false information, including civil claims

4. 4. Reservation Cancellation Policy:

At Motel Aviv, your peace of mind begins at the moment of booking. Below is our cancellation policy, aligned with Israeli Consumer Protection Law.

How can you cancel a reservation?

Reservations made through our website may be canceled in accordance with the Consumer Protection Law via one of the following methods:

• By phone: +972-53-5993143
• By email: eyal3155@gmail.com
• By registered mail to: 126 Ofarim Street, Eilat 88000
• Through the Motel Aviv website

When canceling, please include the following details: full name, ID number, reservation number, and an additional identifying detail (if cancellation is made verbally).

Cancellation Fees:

4.1 Cancellation up to 14 days before the stay – no charge (except non-refundable reservations).

4.2 Cancellation more than 14 days after booking but at least 7 business days before check-in – cancellation fee of 100 NIS.

4.3 Cancellation less than 7 business days before check-in – 50% of total reservation cost.

4.4 No-show without prior cancellation – charge of up to 3 nights based on reservation terms.

When can you cancel without any cancellation fee?

• In case of a material discrepancy between the reservation and the actual service provided
• In the event of a breach of agreement
• If the service is not delivered on time

The hotel management reserves the right to consider fee-free cancellations in other cases at its sole discretion.

4.5 Cancellations by the Company

The Company reserves the right to terminate or suspend sales on the Website, in whole or in part, at any time, including in the following cases:

• If any illegal activity is discovered or suspected on the Website.
• If a user has knowingly provided false or misleading information during booking. Submitting false details is a criminal offense, and the Company reserves the right to pursue legal action for damages.
• If the user’s credit card is blocked or otherwise restricted.
• If a technical or communication failure occurred that prevented or could have prevented a successful booking.
• In cases of force majeure, war, hostilities, or terrorism that prevent the sale or fulfillment of reservations.
• If there is an error in service description, booking terms, or user information.
• If any action is taken in violation of these Terms.

In such cases, the Company will notify the user and will not charge their credit card. Any payments made will be refunded.

The Company reserves the right to cancel or modify any reservation (in whole or in part) for any reason, including if the number of guests does not justify the service booked. The Company may replace any room or service with an alternative, subject to applicable law.

The Company may at any time change booking conditions, prices, and services listed on the Website. The Company also reserves the right to cancel or reject transactions, even if an automated confirmation has already been sent.

The Company may from time to time change the Website’s structure, content, appearance, terms of use, and availability of services, without prior notice.

5. 5. Coupon Code Terms of Use:

Coupon codes (hereinafter: “Coupons”) may be used under the following conditions:

• If the coupon offers a percentage discount (e.g., 10%), the discount applies only to the first room in a multi-room booking.
• Specific coupon restrictions will be detailed in the relevant promotional messages.
• Only one coupon may be used per reservation.
• Standard booking terms apply and all reservations are subject to availability.
• Coupons cannot be sold, transferred, or exchanged.
• All taxes, fees, and additional charges apply to coupon-based bookings and must be paid at the time of reservation or upon arrival at the hotel.
• Coupons have value only when redeemed according to the promotion’s terms. They cannot be refunded or exchanged for cash.
• Single-use coupons are considered used once a qualifying booking is made and will not be refunded or reissued.
• If stay dates change after coupon redemption, the coupon will not apply to the new dates.
• Coupons cannot be used for previously made reservations.
• The Company reserves the right to change these coupon terms or cancel any coupon at any time.

6. 6. Prohibited Use:

By using this Website, you agree not to use it for any unlawful or unauthorized purpose, as outlined in these Terms and Conditions.

7. 7. Prices:

Room prices are as displayed on the Website at the time of booking, unless a clear pricing error has occurred. Prices may change at any time, but such changes will not affect already confirmed reservations.

Despite the Company’s best efforts, some room prices may be listed incorrectly. The Company expressly reserves the right to correct pricing errors, including for pending bookings. In such cases, and subject to availability, the Company may offer to maintain the reservation at the corrected price or cancel it without penalty.

The Company is not obligated to honor erroneous (lower) prices, even if an automated confirmation was sent.

8. 8. Changes:

The Company reserves the right to modify or discontinue any price commitment, availability, or offer at any time, for any reason, without prior notice.

The terms in effect at the time of booking will govern the reservation. The failure to enforce any provision of these Terms does not constitute a waiver of that provision

9. 9. Force Majeure:

The Company shall be exempt from any liability toward users in connection with the cancellation and/or modification of their reservations at any time, caused directly or indirectly by force majeure.

For this section, “Force Majeure” means any event beyond the reasonable control of the Company that affects or has the potential to affect its ability (or that of its representatives) to fulfill its obligations, including but not limited to: strikes, lockdowns, civil unrest, fire, flooding, weather conditions, civil disobedience, war, military operations, invasion, rebellion, pandemics, disease outbreaks, boycotts, arrests, technical malfunctions, or any other event outside the Company’s reasonable control, whether anticipated or not.

The Company reserves the right, at its sole discretion, to change or cancel any reservation (or part thereof) in cases where the number of guests does not justify the room or service ordered, or for any other reason. It also reserves the right to substitute rooms or services ordered with alternative options, subject to applicable law.

Users and/or anyone on their behalf shall have no claim or demand against the Company regarding its failure to fulfill its obligations or its provision of services that differ from the original reservation, where such changes result from force majeure events.

In such cases, the Company shall not be obligated to refund the user any amounts paid, in whole or in part.

10. 10. Data Security and Privacy Policy:

User Consent:

10.1 The user is not legally obligated to provide personal information. By browsing or using the Website and/or providing any personal details, the user agrees to this policy and to the use of their data in accordance with the Israeli Protection of Privacy Law, 1981. If the user does not agree to this policy, they must cease using the Website and may contact the Company to explore alternative solutions.

10.2 The Company will not share the user’s personal details with third parties, nor will it use the user’s payment information for any purpose other than processing payment for requested transactions.

10.3 Notwithstanding the above, the Company may share personal information with third parties in the following cases:

• If the user has acted (or failed to act) in a manner that harms or may harm the Company or others.
• If the user has used the Website for illegal activity.
• If required by court order.
• In case of any legal dispute or proceedings involving the user.

10.4 The user acknowledges that all personal information submitted or to be submitted may be stored in a registered database maintained by the Company, in accordance with the Protection of Privacy Law. The user confirms that all information was provided voluntarily and with full consent.

10.5 The user agrees that the Company or its representatives may contact them in the future for direct marketing purposes, including promotional offers via various communication channels, in compliance with the law. The user may request, at any time and in writing, to be removed from the Company’s databases or mailing lists, or to restrict the transfer of their data to any third party, whether temporarily or permanently.

10.6 The user also acknowledges that the Company may store personal data in an additional marketing-related database (if applicable) and may use the data for direct marketing, subject to applicable laws.

Types of Data Collected and Purpose:

10.6.1 The data may include non-identifiable browsing data, collected automatically for statistical and operational purposes: managing and improving the Website and its services, enhancing the user experience, displaying personalized content or advertisements (including on social media), and responding to user inquiries. Technical information may include the user’s IP address, device location, internet provider, access times, and more.

10.6.2 When using the Website, users may be asked to provide personal details such as: name, email address, phone number, payment details (credit card), inquiry details, and any information submitted during registration or participation in marketing campaigns.

10.6.3 The Website may collect additional data through cookies or similar technologies, such as timestamps of visits, referring websites, and more.

10.6.4 Cookies are files downloaded to the user’s device (computer, smartphone, etc.) that store various types of data. These enable proper Website functionality, usage tracking, user authentication, and personalization. Most browsers allow users to disable or delete cookies.

Disclosure to Third Parties:

10.6.5 The Company will not disclose the user’s personal details to any third party, nor will it use payment information except for processing transactions requested by the user.

10.6.6 Notwithstanding the above, the Company may share user data with third parties in the following circumstances:

• As detailed elsewhere in this policy
• As required by law
• For the purpose of providing services or completing transactions requested via the Website
• With service providers to improve the Website and personalize content
• In response to complaints or inquiries
• In case of legal disputes between the user and the Company
• Under court order or regulatory demand
• To prevent harm or illegal activity
• In case of corporate merger or acquisition, provided the recipient agrees to the terms of this policy
• With the user’s explicit consent

10.6.7

Information may be transferred to and/or stored outside the borders of Israel in connection with the purposes outlined above

Data Security

10.6.8

The Company employs advanced technological and organizational security measures to protect the information under its control against accidental or intentional misuse, loss, destruction, or unauthorized access by individuals or entities.

10.6.9

Despite these advanced security measures, the Company cannot guarantee absolute data protection and cannot ensure that its servers will be completely immune to unauthorized access. Therefore, the Company shall not be held responsible or liable for any breach,

intrusion, or damage caused by circumstances beyond its control.

Third-Party Websites

The Company’s website may contain links to third-party websites (e.g., social networks, payment gateways, etc.).

If the user clicks on a third-party link, they do so at their own risk, as the Company has no control over and bears no responsibility for the characteristics, terms of use, or privacy practices of those websites.

Browsing third-party websites is not subject to this privacy policy. Users are encouraged to review the privacy policy of any website they visit.

Right to Access Information

According to the Israeli Protection of Privacy Law, users (or their authorized representatives) are entitled to review the personal information held about them in the Company’s databases and may request to correct any information that is inaccurate, incomplete, or outdated.

To exercise this right, a written request must be sent to the Company using the contact methods listed in this policy.

Changes to the Privacy Policy

The Company reserves the right to modify this document from time to time. Any such change will be automatically updated in the document and published on the Website.

Continued use of the Website and/or services after such changes have been posted will constitute the user’s acceptance of the revised terms.

We recommend reviewing this document periodically through the means made available to the user.

Note: All references in this document to the masculine form apply equally to the feminine form and vice versa

Privacy policy:

A.L.B. Motel Aviv Ltd. (the “Company”) places great importance on the privacy of its website users (the “Website”). This document outlines the Company’s privacy practices and details how information collected from users is handled and used.

Personal information (as defined below) will be stored in the Company’s databases and will be used in accordance with this Privacy Policy or applicable law.

You are not legally obligated to provide personal information. However, without such information, the Company may not be able to offer certain services. By continuing to use the Website, you consent to this policy and to the collection of your personal information as outlined herein.

1. 1. Types of Information Collected

1.1 Personal Identification Information:

When using the Website, users may be asked to provide personal information including: full name, email address, phone number, payment details (such as credit card information), or other identifying data including a photo or official ID (if required), either during registration or while participating in specific campaigns or Company activities.

1.2 Usage Information:

Details of your interaction with the Website, such as access times, duration on the site or specific screens, and actions performed. This may include non-identifiable data collected automatically for statistical purposes and for managing, improving, and operating the Website.

1.3 Technical Information:

This includes IP address, internet service provider (ISP), device type, operating system, and geographic location of the device used to access the Website.

1.4 Additional Information:

Any additional data you choose to provide during your interaction with the Website.

All the above will be referred to collectively as “Personal Information.”

1.5 Aggregated Data:

The Company may collect non-identifiable aggregated data for any purpose. For example, we may analyze which tools are used on the Website or what percentage of users purchase a specific service.

1.6 Third-Party Data:

If you provide personal information about third parties, you are responsible for obtaining their consent to do so.

2. 2. How We Collect Information

2.1 Directly Provided by the User:

When registering, browsing, contacting us, or participating in campaigns or activities, you may provide identification, contact, or payment information voluntarily.

2.2 Automatically Collected Data:

Technical and usage data may be collected automatically during your use of the Website through logs and similar technologies. Transaction data may also be collected automatically.

2.3 Public or Third-Party Sources:

We may receive usage or technical data from third parties such as analytics providers or advertising partners.

3. 3. Purpose of Data Collection and Use

The Company collects and uses personal information in compliance with applicable law, including the Protection of Privacy Law, 1981, and its regulations. Typical purposes include:

3.1 Service Provision & Contract Fulfillment:

To register users, authenticate identities, operate the Website and Company services, and maintain related commercial or operational functions.

3.2 Communication:

To send notifications via SMS, WhatsApp, email, or Website messages, including direct marketing communications.

3.3 Marketing & Advertising:

To offer services and display personalized marketing content or ads.

3.4 Website and Service Optimization:

To develop, operate, and improve the Website and user experience.

3.5 Legal & Regulatory Compliance:

To verify identity and meet applicable legal or regulatory obligations.

3.6 Based on User Consent:

For any other purpose for which the user has given explicit consent

3.7. Legal Requirements and Direct Marketing

The Company and/or its authorized representatives may contact you in the future for direct marketing purposes, based on your personal information and the consent you provided upon registering or using any of the Company’s services. This may include promotional or marketing offers, updates about Company services, or upgrades to your reservation via various communication channels (e.g., push notifications, SMS, email).

Users have the right, upon request, to:

• Be removed from the Company’s databases,
• Prevent their data from being disclosed to specific parties (permanently or temporarily),
• Be removed from the mailing list for direct marketing messages.

Such requests can be made by:

• Using the unsubscribe link in emails (if applicable),
• Adjusting settings on the Website,
• Sending a written notice to the Company via the contact details provided in this policy.

The user acknowledges that their personal information may also be stored in an additional marketing database held by the Company, and may be used for direct marketing purposes by the Company or its representatives, in compliance with applicable privacy laws.

4. 4. Disclosure of Personal Information to Third Parties

The Company may share personal information with third parties in the following cases:

4.1 With contractors or service providers (e.g., cloud storage, payment processors, or brokers) for the purpose of providing services as outlined in this policy or under agreement with the user.

4.2 With professional advisors (e.g., lawyers, accountants) as necessary to provide their services.

4.3 In the event the Company’s operations are merged or restructured, including in corporate mergers or sales, provided the receiving entity agrees to comply with this Privacy Policy.

4.4 In the event of a legal dispute between the user (or a representative) and the Company (or its representative).

4.5 With the Company’s service providers to improve or customize the Website, track usage behavior, manage marketing campaigns, or handle user requests.

4.6 With authorities for identity verification purposes (e.g., ID or photo), for legal compliance (e.g., tax calculations).

4.7 For marketing purposes, including the presentation of personalized advertisements.

4.8 With the user’s explicit consent.

4.9 As required by law, court order, or in the context of legal proceedings.

Information may be transferred and/or stored outside of Israel, including in countries where data protection standards may be lower than those in Israel. In such cases, transfers will be made in accordance with applicable legal requirements.

5. 5. External Websites

The Website may contain links to external third-party websites (e.g., social media, payment gateways). Clicking such links may result in the collection of your personal data by the third party. The Company does not control these sites and assumes no responsibility or liability for them. We recommend reviewing their terms of use and privacy policies before use.

6. 6. Cookies and Similar Technologies

The Website uses cookies and similar technologies. Cookies are small files downloaded to the user’s device (computer, smartphone, etc.) that store various types of information, including:

• Usage data (e.g., session times),
• Authentication and security details,
• Technical and user preferences.

Cookies help ensure proper operation and enhance the functionality of the Website. Modern browsers allow users to block or delete cookies—refer to your browser’s help file for guidance.

The Website also uses third-party tracking technologies (e.g., Facebook Pixel) to collect data about user behavior and display relevant advertisements on social media or other third-party sites.

7. 7. Children and Minors

This Website is not intended for users under the age of 18, and the Company does not knowingly collect personal data from minors under 18 years of age. If you are a parent or legal guardian and believe that your child is using the Website, please contact the Company immediately.

In such cases, we may ask for verification of your identity before acting on your request.

8. 8. Data Security

We employ advanced technological and organizational security measures to protect the information under our control from accidental or intentional misuse, loss, destruction, or unauthorized access by individuals or entities.

Despite our efforts and the advanced security systems in place, we cannot guarantee absolute data protection, nor can we ensure that our servers will be completely immune to unauthorized access. Therefore, the Company assumes no liability for any data breach or damage caused by events beyond its control.

9. 9. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including to meet legal and reporting obligations.

To determine the appropriate retention period, we consider factors such as the purpose of collection, the nature and sensitivity of the data, potential risks from unauthorized use, and legal or operational needs for keeping the data (e.g., for legal defense or regulatory compliance).

10. 10. Changes to the Privacy Policy

The Company reserves the right to update this Privacy Policy from time to time. If changes are made, the updated version will be published on the Website.

We recommend checking this Privacy Policy periodically. Continued use of the Website following any update constitutes acceptance of the revised terms.

11. 11. Exercising Your Rights

To exercise your rights under the Israeli Protection of Privacy Law, you may contact us in writing using the contact details below.

11.1 Right to Access:

You (or an authorized representative/legal guardian) may request to view your personal data stored in the Company’s databases, in accordance with the Privacy Protection Regulations (Conditions for Viewing Information and Appeal Procedure), 1981. The Company will respond to such requests within 21 days, unless extended under the regulations.

11.2 Required Details for Request:

Your request must include your full name, ID number, father’s name, address (including postal code), the reason for the request, and the type of data you wish to access.

12. 12. Right to Rectify or Delete Information

If you find that the information held about you is incorrect, incomplete, unclear, or outdated, you may request to have it corrected or deleted. The Company will respond within 30 days of receiving your request, unless extended in accordance with applicable law.

13. 13. Contact Information

For any questions regarding this Privacy Policy, you may contact us via the following:

Phone: +972-53-5993143

Email: eyal3155@gmail.com

To ensure proper handling of your inquiry, please include your full name and contact details (email and phone number).